Frequently asked questions

1. What is Airliners’ Den?

Airliners Den (or AD) is an exclusive community app for all Airline and Aviation employees, Airliners Den helps you book the best hotels at great prices all over the world. We are tailoring relationships across key tourism and airport destinations across the world, one by one as we grow out of our home base in India. Our aim is to give you the best possible deals (genuinely) for this exclusive closed user community. Number of users and meeting their needs matter to us more than a fancy number of hotels and properties across the world. Simply book your flights or plan your travel mode as you normally do, and book your accommodations through us to save big on room nights!

2. How do I enroll and benefit?

We have made it simple every step of the way: Download the AIRLINERS DEN app from the Google Playstore and Apple’s Appstore. We will soon be available through a website (www.airlinersden.com) which is under construction to make it even easier. Registration is a one-time activity and it is free of charge. Validate your Airline credentials (one time activity) Provide an email ID for all future communications Verify the email and we are all set.

3. Why should I sign up?

Airliners Den is a closed user community and all the benefits and deals are available only upon Registration and verification. Our rates and deals are not available online and we would like to keep it exclusive for you – the Airliner!

4. How long does it take for Approvals after verification?

Kindly allow 24 hours to ensure we have approved and placed you in the correct pool of services.

5. I forgot my password or need to reset it.

For password resets, recovering usernames, and troubleshooting any account details, please write to: support@airlinersden.com One of our team mates will be happy to help and resolve.

6. Check-In Queries:

What do I carry with me during Check-In? Simply carry the local ID proofs and a valid ID card from the Airline which you would have used in any case during your Staff Travel. (for international travels- Passports are the most acceptable ID proof in general). We inform our Hotel partners to validate your credentials as an Airline/Aviation employee by passing on the details of your affiliate organization. This is to make sure there is no misuse of any kind and to protect all genuine Airliners who are part of the AD Community. What if the hotel dis-honours my booking with Airliners Den? This would not happen under most circumstances, except for any technical glitch. If you have the email received from the AD app, please produce it and check if the hotel has received the same. If not, please share it across and ask them what the missing link is. If it is beyond normal resolution capabilities, please write to support@airlinersden.com We will deal with the hotel and compensate you for any undue damages that might have occurred at the earliest possible instance. Rest assured, we are with you to make sure you have a hassle free break and vacation.

7. Eligibility

All Airline staff with a valid Company ID card (to be shown during check-ins) and valid email ID (for one time verifications)

8. Payment Options:

Currently we have the option of making payment with any valid Credit or Debit card. We are also likely to have properties which may collect payments on our behalf when you make the reservations (in future). In such cases, please keep a copy of your reservation emails safely for the records at least 3-4 weeks from the date of Check-in.

9. Booking Confirmations

Instant payment once the booking is made. We currently do not have an on-hold booking policy.

10. Cancellation Policy

Cancellation policies vary with each hotel or property. And even to some extent destinations and countries. We are trying to secure a uniform cancellation policy to all our customers which is a wok in progress. Until such a point please refer to the booking and cancellation policies before confirming your purchase (under the property details page at the bottom).

11. Refunds and settlements

12. No Show Policy

Non-Refundable. However, we request the customer to cancel the booking prior to avoid blocking of inventory.

13. Where do I reach out if we need any assistance and customer care?

support@airlinersden.com will cover you for all customer interaction with us. Right now the AD family is small and we are growing organically to support all your needs and the business. This means you will receive personalized attention from one of us at the earliest possible instance once we have received your emails. We will be launching live customer services through “Live Chat” in the near future to reach you faster and more efficiently.

14. What are the channels to make bookings?

Currently we have launched with a fully functional Mobile Application which can be downloaded through the Playstore and App Store anywhere in the world. A fully functional service website (https://www.airlinersden.com) will be available soon after which you may be able to perform all transactions on both these channels seamlessly.

15. Is there any Airline tie-ups made by Airliners Den?

YES! We call it the Airliners Den - Passport. You could raise a request and we will get you a great deal on airline prices and great inclusions such as Free date change! Free Meals! etc. *This is valid only on domestic AirAsia flights as of now

16. What if I can’t find a hotel I saw the other day on the App and is not showing up in my current search

It’s possible that a hotel or resort you saw the other day has been all booked up for the dates you're searching. Or they might have blocked inventories for those days. Please try different dates if you have that flexibility in your travel plans. We are also happy to help through support@airlinersden.com